Would not suit those needing ongoing help
When I first signed up, I was really hopeful about setting up everything to run smoothly, but that lasted only through the initial setup. The onboarding promised support beyond that, but I felt like the ongoing help was almost nonexistent. The telephonic support did provide some explanations, but the process was more about setting things up one time only, not adapting or assisting with updates or real use scenarios later on. I struggled with the dialer and database features during the week and needed extra help, but found the communication frustratingly limited. If you are comfortable figuring out most issues on your own after a quick start, you might manage. But if you expect reliable, ongoing assistance as you use the software daily, this will probably not suit you. The sign-up and payment steps were clear, but beyond that, the real-time assistance just wasn’t there. I wish I had better support for keeping the workflows running well beyond the initial setup phase, but waiting on callbacks and vague answers really slowed me down.