Would not repeat the support call experience
My experience with the telephonic support was mostly disappointing and I doubt I would want to go through it again. Initially, I called to clarify how the dialer tool works and the person on the other end made me repeat my entire issue at least three times. Then they put me on hold for a long while, only to give me incomplete answers when they returned. This went on with multiple calls over several days before I even understood basic points about the database feature. I will admit the software itself uploaded updates automatically which worked without problems and that aspect was fine. However, the waiting and repetition during support calls made the whole process frustrating beyond reason. The invoicing and payment system didn’t add to the trouble and seemed fine, but it wasn’t enough to outweigh the negative support experience. Because of this, I feel wary about recommending the platform based on support alone and would think twice before needing to call them again. The delays and repeat explanations showed a lack of efficiency that made me hesitant.