Would not repeat the onboarding experience
The training and onboarding process was frustrating for me because the explanations were not always clear. Some parts of the software behavior, like the dialer's features and database updates, were briefly mentioned but not elaborated well enough to understand thoroughly. Although telephonic support was available, it felt inconsistent in guiding me through the setup, which slowed my progress. The payment and sign-up process was straightforward, but that did not compensate for the unclear training sessions. Overall, the lack of detailed, step-by-step explanations on key features made the learning difficult enough that I would hesitate to undergo the process again. I think more explicit guidance would have improved the experience significantly.