Would not repeat such a frustrating billing experience
I expected the payment process to be smooth, but finding the necessary billing details was a struggle right from the start. After signing up, I looked for the invoice online but the layout was confusing and key information was buried under different menus. I had to call support multiple times, hoping they'd guide me properly. Each call was lengthy and although the support personnel were polite, the responses lacked clarity and often contradicted previous information. Eventually, I received an invoice, but it arrived much later than expected, causing unnecessary stress. The payment options were standard but without clear instruction, I wasn’t sure which method was the safest or the quickest. After all this hassle, I’m reluctant to try this billing process again for future payments, considering how complicated it turned out and how much time it wasted. It’s clear that while the software itself might have potential, the invoicing and payment navigation need serious improvement to avoid customer frustration. I wouldn’t recommend relying solely on their current billing system.