Would not recommend this approach again
Finding what I needed before purchasing WFHI’s product proved to be unnecessarily difficult. The website and sales information were scattered and confusing, and the details on exactly how the dialer worked or what the database features included were hard to locate. I expected a more straightforward explanation, given the investment involved. Trying to navigate their onboarding and training details before signing up involved sifting through multiple pages and unclear instructions. Once I did sign-up, the invoicing process was better than the initial experience, with clear communication and timely delivery. However, the sales-pre-purchase phase was so frustrating that I would hesitate to repeat the process. The automatic updates and customer support staff quality are acceptable but did not make up for the difficulty in getting basic information up front. For a smoother buying journey, I would suggest improvements in initial communication and transparency. Sadly, this experience put me off, so I cannot say I would choose to do business with them again without significant changes.