2 out of 52 of 5Verified purchaseSupport and communication
Would not reach out for support again
The support team was approachable once when I had a problem accessing the database feature, but otherwise, communication felt inconsistent. The instructions given over the phone during that instance were somewhat clear, yet the follow-up was lacking. I found myself uncertain whether I'd get timely assistance if I had to call again. The rest of my experience has been fairly self-guided with software updates and training materials handling most needs. Honestly, I'd try to sort out minor issues myself next time before attempting to rely on support, unless absolutely necessary. So my verdict is clear: I prefer to avoid needing support in the future.