Would not immediately repeat the process
The process to sign up and onboard was not in the clearest or most sensible sequence. Initially, I found the flow from payment to software access confusing because I had to verify details before I could fully use the platform. Training was offered after I got some basic access, but that was disjointed since some manual steps for dialing and database integration came later. It felt like I was switching forward and backward between the different steps rather than following a streamlined journey. Even the invoicing came regularly at odd intervals without clear alignment to my usage. Support was available only after I had an issue, so it was reactive rather than proactive in clarifying the process. Given this, I am unlikely to repeat this exact path again since I look for a smoother, quicker setup. However, I will not say the whole experience was negative since once I understood the system, its features did work adequately. Still, the initial experience itself was not arranged effectively and could benefit from better sequencing of steps so first-time users can onboard more easily and confidently.