Would not go through the support steps again
My experience with the support and communication for WFHI was quite disappointing, and I doubt I would go through the same process again. The steps they outlined to resolve my issues did not follow a logical sequence, which made troubleshooting unnecessarily complicated. I was expecting a more straightforward path, but instead had to repeat myself multiple times and was often asked to perform tasks that didn’t resolve the problem. Although the support agents seemed willing to assist and were polite, their approach was inefficient. Meanwhile, some aspects, like the automatic updates occurring without much notice, only added to the confusion rather than helping. I was impressed that invoicing and payment processes were easy to handle, and those parts ran smoothly without causing extra concerns. Still, when it came to actual support, the organization of the resolution flow felt lacking. I had hoped for a more structured way to diagnose and fix the issues, but it seemed more trial and error than systematic help. Overall, I would say the communication and support system needs major improvements before I would consider using it again.