The pre-purchase process was disappointing mostly. Things went wrong from the start with unclear inf

The pre-purchase process was disappointing mostly. Things went wrong from the start with unclear inf

The pre-purchase process was disappointing mostly. Things went wrong from the start with unclear information about what’s included in the software and training. The sign-up was complicated, and I had to repeat steps because the system kept timing out. After paying, I found the invoicing confusing and support wasn't very helpful. The telephonic support took too long to pick up the call, and when I finally got through, answers were vague and didn’t solve my problem. What I can say is that the automatic updates seem to install without much fuss once you get the software running. But honestly, that's the only small thing that went okay in this entire process. I was hoping to start using the calling tools quickly, but it took more effort than I expected. I wouldn’t recommend the service based on my experience and I definitely would not use WFHI again for software or training. The onboarding felt neglected and I felt mostly left to figure things out myself without much guidance, which I was not expecting at all.