I started with the onboarding process hoping for clear guidance, but the training explanations left

I started with the onboarding process hoping for clear guidance, but the training explanations left

I started with the onboarding process hoping for clear guidance, but the training explanations left me confused almost immediately. Each step seemed to assume prior knowledge that I didn’t have, and the instructions felt scattered rather than organized. For example, when I reached the part where I was supposed to set up the calling tools, the materials didn’t clarify how the dialer integrates with the database feature. Later, the automatic updates changed some interface elements without warning, which added to my frustration because I hadn’t even got comfortable with the first version. I found little support when I called for help — the telephonic assistance seemed rushed and uninformative, which didn’t help me feel confident using the software. Furthermore, the invoicing and payment process was not explained well during onboarding, so I was unsure if my sign-up was complete. From start to finish, the entire experience felt more stressful than productive. Clearly, this is not something I would attempt again given how little clarity and helpfulness there was throughout the training and onboarding flow.