I really tried to understand the onboarding materials but honestly the wording just didn’t make sens
I really tried to understand the onboarding materials but honestly the wording just didn’t make sense to me. The labels on the dashboard were confusing rather than helpful, especially during the initial setup steps when I was trying to integrate the calling tool with the database. I found myself repeatedly guessing what each button was supposed to do, and no amount of reading the provided training videos clarified things for me. It felt like things were described in jargon that didn’t apply to what I was actually seeing on the screen. Because the instructions weren’t clear, I wasted time and ended up frustrated every time I tried to move forward. The automatic updates sometimes changed terminology, adding to the confusion instead of helping. Even when I called support, I felt my questions were not fully understood, and resolving issues took longer than expected. After all this, I honestly would not do this training or onboarding process again if I had a choice. It left me more confused than confident, and that’s not the purpose I was hoping for.