Would not do this onboarding again
When I first signed up, I was hopeful about the training and onboarding you promised. However, the amount of one-off setup work was overwhelming without much ongoing support to smooth out the process. I found myself spending hours trying to configure settings that seemed straightforward but were not clearly explained in the training materials. The onboarding flow felt disjointed, and at times it seemed like I was put in a position to figure out key steps on my own rather than being guided through a well-structured process. On the plus side, the automatic updates meant I didn’t have to worry about keeping the software current, which was useful. Still, the overall experience wasn’t worth the effort and confusion I faced initially. I don’t believe I would want to repeat this journey; the training could really benefit from clearer guidance and more ongoing check-ins during onboarding rather than loading up all tasks on day one. More consistent telephonic support could also have helped reduce the stress during setup, but that was lacking. So, if given the choice, I wouldn’t do it again the same way based on this experience.