Would not do this again because of support mismatch
You promised support that would be aligned with what I expected beforehand, but that was not the case. The telephonic assistance I received did not match the hours I specified as my working times, which made things very inconvenient. I was often left waiting or had to reschedule my own work around their availability. The communication felt disjointed and I had to explain my issues multiple times, which was frustrating. The onboarding seemed straightforward initially, but in reality, the database integration and call system required more back-and-forth than I anticipated. Although the invoicing and payment process went smoothly, that alone is not enough to make me consider doing this again. The automatic updates occasionally disrupted my workflow without prior notice, adding to my dissatisfaction. Overall, the gap between what was promised and what I experienced made me reluctant to use WFHI again. I expected better coordination and support that truly fits the needs of remote workflow users like me.