Would not do the training and onboarding again
Having already used other remote workflow software, I was hopeful that the training and onboarding with this platform would be straightforward. Unfortunately, I found the onboarding quite disorganized and far less intuitive than previous experiences. The initial setup process took longer than expected, with several unclear steps causing unnecessary delays. Although the training materials were reasonably comprehensive, the delivery lacked engagement and practical examples that I had appreciated in prior platforms. The video sessions did not clarify some crucial functions, leaving me mostly relying on trial and error. On the positive side, the software kept updating automatically during the onboarding phase, which felt seamless and reduced technical interruptions. However, the telephonic support was slow to respond, diminishing the sense of support when I encountered issues. Billing and sign-up were relatively simple and transparent, which was a relief in contrast with the rest. Overall, I would not use the training and onboarding again based on this experience. It did not meet the smoother and clearer expectations that I had from previous remote workflow software tools I have dealt with.