Would not do the training again as explanations were unclear
You need to improve how clearly the training content is presented. I found myself having to guess what steps to take next quite frequently because instructions were vague or incomplete. For example, certain features like setting up the call dialer and managing the database were only partially explained, leaving me confused and relying heavily on trial and error. The onboarding flow felt disjointed, and it was frustrating to figure out important processes without accessible, comprehensive guides. You offer telephonic support, which is good, but the onus should not be on the user to reach out repeatedly for help over things that should be straightforward from the training. If this was the only path to using your software effectively, I wouldn't choose to go through it again. The sign-up and invoicing steps were clear enough, but the core training didn't meet the clarity needed to feel confident in daily use. I would hope you can enhance the clarity of your materials to make the onboarding experience less stressful for new users who do not have prior experience with similar tools.