Would Not Do Onboarding Again After Frustration With Issues
My experience with WFHI’s training and onboarding process was unfortunately quite frustrating. It started well with the sign-up and initial setup — the software seemed promising and the database setup was straightforward. But soon after, when I encountered problems with the dialer not functioning correctly during calls, I reached out to support. The telephonic support was slow to respond and the solutions they provided didn’t really fix the issues. Automatic updates seemed to complicate things further, occasionally changing settings without clear explanation. The training didn’t adequately prepare me for troubleshooting these problems, and the steps to resolve the issues felt out of order and repetitive. Invoice generation worked fine, but by then I was already discouraged. Given all this, I would not choose to go through this onboarding process again as it did not meet my expectations for a smooth start or helpful guidance throughout facing technical difficulties.