Would not do it again without improvements
My experience searching for help through the telephonic support was quite challenging. It took me a long time to find the exact guidance I needed because the options in the menu were not easy to navigate. Even after several attempts, I was not connected to someone who could provide clear answers right away. The database feature also lacked in providing accessible tutorials, which made it harder to troubleshoot on my own. Although I managed to get support eventually, the process felt overly complicated and took longer than expected. I am not sure if I would choose the same pathway again since it consumed a considerable amount of time and mental energy. If the company offered a more user-friendly help interface or faster connection to appropriate support staff, I might consider revisiting this product. At this point, though, the difficulty in finding necessary assistance has put me off from using it further without significant improvements.