Would not do it again with this support
You promised clear telephonic support but that was not my experience at all. From day one, the communication was slow and often confusing. I expected timely answers and help with the software issues but most of the time I was left waiting without proper guidance. The support team seemed overwhelmed or undertrained, which was frustrating because I needed to get on with my workflow quickly. Attempts to resolve problems through calls were not successful; the dialer had errors and sometimes dropped connections. The invoicing process was also difficult to follow and I had to ask multiple times before I was clear about it. Overall, the support did not meet my expectations set by your initial promises. I am quite disappointed and will think twice before considering your services again. Such a lack of proper communication and assistance makes it hard to rely on your product or training services.