Would not do it again, too frustrating
Honestly, my overall experience with the support and communication was really disappointing. From the start, when things went wrong with the software setup, their telephonic support was slow to respond and often lacked clarity in the solutions. I called multiple times and sometimes the wait was too long, making the situation frustrating instead of helpful. Even when I did get through, the assistance felt generic and didn’t really address my specific issues with the dialer and database features. The onboarding training promised was unclear, and when I sought help with some bugs during automatic updates, the responses were delayed significantly. Billing was also confusing; invoices weren’t clear and the payment process needed better explanation. I honestly wouldn’t opt for their services again because the communication failures overshadowed any potential benefits the software might have had. It felt like the tools could work if they had better support, but in my case, the whole experience was mostly let down by poor handling of problems.