would not do it again, support was too slow
I tried to get a clear idea before purchasing the software but honestly the responsiveness was disappointing. The sales team took ages to answer my questions and when I did get some info it often felt incomplete or vague. The whole sign-up and invoicing process was more complicated than expected and the lack of clear communication frustrated me. Even after repeatedly asking for clarifications, I sometimes found my calls with support dropped or transferred multiple times without any resolution. The training provided did not really cover the basics in a way that made sense to me and I felt lost in the database and dialing tools. The automatic updates ended up breaking certain features unexpectedly. Overall, I spent too much time trying to figure things out on my own and felt the process was more trouble than it was worth. With this experience, I definitely would not do the same again as the slow and unhelpful responses really hurt my trust.