Would not do it again due to unclear labels
I tried using the WFHI software and found the wording and labels in the interface to be confusing, which made navigating the calling tools and database unnecessarily difficult. Instructions during training did not fully clarify these confusing terms, leaving me uncertain about which actions to take at various steps. I occasionally mistook one function for another because the labels are not intuitive, which disrupted my workflow. While I acknowledge that the software features themselves are robust, the clarity issue overshadowed that for me. The invoicing and payment process seemed fine, without any surprises or complex terms. Telephonic support was available, but often I felt I was repeating myself when asking about basic interface terminology. Because of this confusing user experience, I don’t think I would choose to go through this again despite some small positive aspects. The unclear labels really reduced my confidence in smoothly using the software day to day.