Would not do it again due to poor sales response
I had a very different experience with WFHI's sales pre-purchase communication compared to what I expected. Before signing up, I hoped to get prompt answers to my questions about the features and onboarding process, but the responses were slow and occasionally incomplete. I contacted their team several times and felt the people were not very responsive. Sometimes it would take days to get a follow-up, and by then I was already uncertain if this was the right software for me. The sign-up and invoicing process was standard, but the lack of quick answers made me lose confidence. I had anticipated that since this is a paid software with training, they would be very helpful in clearing doubts during the sales stage, but it was not so. The delay in communication also made it hard to plan my remote workflow training effectively. Considering this experience with the sales support and the slow pre-purchase assistance, I would not choose to engage with WFHI again for software or training services.