Would not do it again - confusing onboarding experience
I tried to follow the training and onboarding materials, hoping to get up to speed quickly. Sadly, the explanations were all over the place, and I found myself stuck in the early phases. Every step seemed vague, and none of the instructions were clear enough to help me set up the software properly. I kept wondering if I was missing something fundamental about how the calling tools or dialer should be configured. When I looked for support, the telephonic help was not very helpful either; they seemed rushed and didn't address my main issues. It was frustrating because the database feature appeared promising, but without clear onboarding, I couldn’t use it effectively. Automatic updates didn't change much since I was still lost on the basics. The sign-up process was fine, but that was about the only part without any problems. I invested time hoping to get the hang of it, but the lack of clarity in training made me feel like I wasted my efforts. All in all, I wouldn't do this training and onboarding again, given how confusing it was for me to figure out how to use the software and its tools properly.