Would not do it again after this experience
I had higher hopes when switching from my old setup, but this WFHI software really did not deliver for me. The telephonic support, which I was told would be helpful, felt more like a maze every time I tried to get clear answers. Compared to what I was using before, the communication felt less straightforward and more frustrating. I spent a lot of time explaining what I needed, only to be told they would call me back, and often, I never got that call. The onboarding flow was not smooth either; it seemed like it was designed with assumptions that didn't fit my actual workflow at all. Training sessions didn’t really address my core issues, and using the dialer was a constant headache rather than an efficient tool. The automatic updates introduced more bugs than fixes in my experience, and accessing my database was slower than my previous tool. Honestly, I expected a more user-friendly experience from paid software, but it didn’t match up. If I had my time again, I’d probably stick to what I had before or try a different service rather than WFHI. It’s just not worth the hassle and time lost in support calls and slow responses.