Comparing the training and onboarding to what I have experienced with other remote workflow platform

Comparing the training and onboarding to what I have experienced with other remote workflow platform

Comparing the training and onboarding to what I have experienced with other remote workflow platforms, this one fell short. I expected a more guided process, something that carefully walks through the setup and the software features step-by-step. Instead, this felt very basic with a lot left unexplained, particularly around how the dialer and calling tools interact with the database during regular use. The training covered some essentials but wasn’t very practical based on the actual software behavior; for instance, the automatic updates often change things and there’s no detailed notice or explanations provided. The telephonic support timings also didn’t coincide well with my schedule and they weren’t able to offer deep troubleshooting when needed. Signing up was straightforward, and payments were processed fine, but frankly, the lack of a smooth onboarding experience put me off. Since I had better options before, I am not inclined to use or recommend this product again given how basic and somewhat frustrating the training and onboarding turned out to be compared to other solutions.