I found the pre-purchase explanations very lacking. Before signing up, I tried to understand exactly

I found the pre-purchase explanations very lacking. Before signing up, I tried to understand exactly

I found the pre-purchase explanations very lacking. Before signing up, I tried to understand exactly what software features and training would be involved, but the sales information was quite unclear. There was a lot of general language without concrete details on how the calling tools or database would actually work in practice. I asked multiple questions but the answers remained vague. I ended up feeling confused about the invoice and payment process since no clear demonstration or written explanation was provided. The onboarding steps seemed scattered and not clearly outlined either. This made it difficult to know what to expect once I joined. Because of this lack of clarity before purchasing, I did not feel confident starting the training properly or using the software efficiently. Invoicing and payment itself were not clearly described, which caused me to hesitate about continuing. Support available before the sale did not fill the gaps either. As a result, I decided it’s better I not repeat the process. I wouldn’t opt for this again because the whole pre-purchase sales and explanation seemed incomplete and not fully informative. I expected at least a stepwise guidance or demo but that was missing. So, based on how the sales communication and pre-purchase information were handled, I won’t be signing up again.