Would not choose this support again
I have really mixed feelings about the support communication and honestly wouldn’t choose it again based on my experience. On the one hand, the team was reachable by phone and they did try to offer assistance when I encountered problems. The calls didn’t have long hold times usually, which was okay. But on the other hand, the wording they used in explanations and on-screen labels was often unclear and led to confusion about what actions to take next. Sometimes instructions felt contradictory, or labels didn’t clearly describe the features, especially around the calling tools and database. I found myself spending more time trying to interpret directions than resolving the issue itself, which became frustrating. The telephonic support did help somewhat but often seemed limited in practical solution offering. The onboarding process felt clunky because the communication about steps and features wasn’t smooth or consistent. Considering all this, I wouldn’t want to repeat this support experience. It didn’t make me comfortable or confident in using the software, and I feel it made the learning curve unnecessarily steep and tiring.