Would not choose this service again
My experience with customer support and communication has been frustrating, to say the least. When things went wrong during setup, I reached out hoping for prompt and helpful assistance. While the telephonic support staff were polite enough, they often couldn’t resolve my issues on the first call and had me repeatedly explain the problem over multiple interactions. This became quite time-consuming and disheartening. On the positive side, replies did come eventually, and the support was somewhat professional. However, the delay between responses and unclear guidance made me doubt whether investing more time would yield better results. I expected a smoother communication process considering the nature of the software and training involved. Given how much of this depends on solid and reliable support, I am unlikely to use this service again. The overall experience didn’t meet my expectations, and the hassle outweighed any benefits from the software features themselves. So, despite some decent intentions from the support side, I can’t recommend going through this if you want hassle-free communication.