Would likely try the training again, mostly positive
The onboarding and software training was generally well-organized, and I felt the team was more responsive than I anticipated when I reached out with questions. They didn’t make a big deal out of delays and were pretty consistent in getting back to me within the expected timeframe. Watching the training modules and then trying the calling database helped me get a clearer view of how things work, though some jargon took a bit to sink in. Overall, I wouldn’t say it was the smoothest onboarding ever, but I also wouldn’t hesitate to do the training again if I needed a refresher down the line. There was just one minor issue with the clarity around the sequence of the modules, which could have been smoother. Still, the approachable manner of the trainers really made a difference to how I felt about using the software after the initial walk-through.