Would likely go with it again for setup
I went through the pre-purchase stage with a reasonable level of expectation and found that the initial setup was mostly a one-off effort, which I appreciated. There were some points at which I had to clarify details through the sales team, but that interaction was straightforward. The ongoing maintenance seemed limited, mostly handled through automatic updates, which reduced my day-to-day interference. Still, I did notice some small inconvenience in integrating my existing data into their database feature which took longer than I expected. That said, the calling tools and dialer were ready to use relatively quickly after onboarding concluded. The invoicing and payment process was clear, and signing up overall was smooth. I would say that although I had to do some upfront work during setup, the ongoing effort is minimal. Given this, I would probably do it again if I find a similar need because the balance between one-time setup and ongoing maintenance worked for me. A minor downside is the length of some of the training videos, but that’s a small issue against the overall smooth experience.