would I use WFHI support again? it’s a mixed bag
I have to say that when things did go wrong while using the WFHI software, the support team was responsive enough but not always as efficient as I hoped. For example, when my database entries improperly synced with the dialer, it took longer than I expected to get a clear resolution. The telephonic support generally answered within a reasonable timeframe and was polite, but the guidance provided sometimes felt generic rather than tailored to my specific issue. On the positive side, the automatic updates meant I didn’t have to worry about manual changes, which helped avoid some problems. Still, the overall onboarding experience was smoother than the follow-up when errors arose. While the process for payments and invoicing was clear and hassle-free, I am hesitant about fully relying on the support for technical issues. I might consider purchasing services again but probably will prepare for some additional troubleshooting on my part given my mixed past experience.