Would I use this support service again? Probably not
My expectations for telephonic support were reasonably high after reading about the offered services. However, the actual experience did not meet these hopes. The support seemed less responsive and slower than I had anticipated based on initial descriptions. Calls were often placed on hold for extended periods, and resolution of issues took longer than expected. While the training materials were accessible, I hoped for more proactive communication from the support team during onboarding. The steps they suggested sometimes appeared disorganized or out of logical order, making problem-solving tedious. Although the invoicing and payment process worked reliably with few issues, the support quality detracted significantly from the overall experience. Given these factors, I am unlikely to use their telephonic support again and might reconsider engagement if conditions do not improve.