Would I use their support again? Not sure
Reflecting on my experience with their telephonic support, I find that while some interactions were somewhat helpful in clarifying doubts about the software features, overall I didn’t feel very confident by the end of it. The support team usually took quite a while to get back on complex queries, which led to some frustration. Although the software itself had essential functions, I often found myself waiting longer than expected for guidance when I encountered issues, especially relating to the database and dialer functions. Training and onboarding seemed well-structured at first, and the payment process was clear, but the lack of immediate and thorough support made me question if I would rely on this setup again. Automatic updates sometimes introduced changes I wasn’t prepared for, and without timely support, this added to my unease. Ultimately, the experience left me hesitant about repeating the process since effective communication and rapid resolution is vital for me in remote workflow management.