Would I use their support again? Mixed feelings
When I reached out to the WFHI support team, I was hoping for quick and clear answers, and in some cases, that happened. The telephonic support often responded fairly promptly and was able to guide me through common issues with the dialer and database features. However, on a couple of occasions, I felt like the communication wasn't as clear or was slightly delayed, which slowed down my progress during onboarding. The people I spoke with tried to be helpful, but sometimes their suggestions didn’t quite match the problem I faced, which was a bit frustrating. Honestly, I still found the support helpful overall, and the updates to the software showed they are improving. But given the occasional gaps and the effort I had to put in myself, I might think twice before immediately relying on this support again. Still, I appreciate their willingness to assist, but the experience was a bit uneven for me.