Would I use the payment process again? Probably not
Reflecting on the billing and payments process some time after my experience, I found it quite difficult to quickly locate the information I needed. The invoicing interface and payment options weren't very intuitive, which made it frustrating whenever I had to verify something or update my details. The lack of clear guidance during these steps meant I had to spend extra time to understand what was going on or what was expected. However, I can say that the actual transaction did go through smoothly once finally completed, so that part was okay. But in terms of easily finding and managing billing info, I wouldn't say it was user-friendly. This has put me off from wanting to engage with the payments area in the future unless absolutely necessary. The process could use improvements in terms of transparency and simplicity to make it more approachable for users like me. That’s why, looking back, I feel I probably won’t do it again soon.