Would I use support again? Probably not given the waiting and repeats
My experience with the WFHI telephonic support was mostly frustrating. Each time I called, I had to explain my issue again, which took a lot of time due to multiple reps handling my case. The waiting times were long enough to disrupt my workflow. Although eventually the support did manage to resolve my problem with the dialer setup, the whole process felt inefficient and unnecessarily drawn out. The communication sometimes didn’t feel clear, and I wasn't sure if all the information was being understood properly. I appreciate that the software itself is useful, but dealing with support was a drag, which makes me hesitant to rely on it for future issues. For practical purposes, the solution did come through, but the ordeal makes me question if I’d willingly do it all over again.