Would I Use Support Again? A Thoughtful Yes and No
The support I received was generally helpful, but I found the order of steps a bit puzzling at times. When I contacted them, the instructions revisited points I had already covered, which suggested some lack of coordination across the team. Despite that, the people on the line were warm and patient, which made the process less frustrating. I could see why the workflow involved double-checking certain parts, but for someone moving quickly through the training and using the dialer tools, that repetition felt inefficient. I might use their help again if I encounter similar hurdles, but I would prepare accordingly to expect some backtracking in the explanations. The onboarding also had moments where I had to wait longer than I thought was necessary, though updates happening without downtime was a plus. Overall, I recognize that some mix-ups are part of the experience, and the support’s tone made it acceptable. So yes, I would use it again, but cautiously and with tempered expectations.