Would I use it again? Somewhat mixed feelings
My experience with the support team was a mixed bag. On one hand, the telephonic support was reachable and polite, which helped when I had some confusion about the database integration with my remote workflow. However, there were moments when my issues weren’t fully resolved on the first call, which meant I had to reach out multiple times. The communication was clear, but at times the solutions felt a bit generic rather than tailored to my specific problem. I appreciated the regular automatic updates since they improved overall software stability, but some recent updates seemed to complicate the calling tools unexpectedly. Despite these hiccups, the sign-up and invoicing process was smooth, which was a relief amid the other uncertainties. If I had to decide whether to opt for WFHI services again, I would probably consider it, but with some caution. They handle things professionally but aren’t flawless. Overall, it’s decent but not perfect.