Looking back at my experience with the software and training, I appreciate the warm and patient tone
Looking back at my experience with the software and training, I appreciate the warm and patient tone that the support team always maintained. They generally explained things clearly, especially when I was stepping through the onboarding phases and learning to use the dialer and database features. Still, there were moments when explanations were not as thorough as I would have liked, which left me uncertain about some functionalities. Although the invoices and payment steps were straightforward, I sometimes had to revisit details to clarify what certain charges reflected. Despite these minor frustrations, I valued the telephone support whenever I called; their helpfulness was consistent. The automatic updates caused a few unexpected glitches, but overall, I think if I were to use the platform again, I would do so, keeping in mind a need to be patient with occasional bumps. It’s not an outright yes or no for me—more a cautious maybe with appreciation for the support’s steady approach throughout.