Having transitioned from a different remote workflow software, I found the support and communication

Having transitioned from a different remote workflow software, I found the support and communication

Having transitioned from a different remote workflow software, I found the support and communication from WFHI to be somewhat inconsistent compared to my previous experience. Their telephonic support was generally polite and responded adequately, but at times, it seemed like the assistance lacked depth and urgency. The onboarding steps felt standard, but some parts of the software, like the dialer, worked better than I expected, offering a straightforward interface that integrated decently with my database. However, the automatic updates occasionally disrupted my workflow by introducing unexpected changes without prior notice. The invoicing and payment process was smooth, which helped ease the initial setup, but overall, the support communication wasn't fully aligned with what I hoped for based on my earlier platform. So, while I appreciated some aspects, others left me a bit unsure. Given these mixed observations, I might consider using WFHI again, but I'd want to see improvements in proactive support and more stability in updates to feel completely confident in the service long-term.