Reflecting on my day-to-day interactions with the support after the initial setup, I find myself amb

Reflecting on my day-to-day interactions with the support after the initial setup, I find myself amb

Reflecting on my day-to-day interactions with the support after the initial setup, I find myself ambivalent. The telephonic assistance seemed helpful on the first few calls when I was new and needed direct answers. Over time, though, responses sometimes felt generic and slower than I expected, which was a bit frustrating given the priority assistance package I had. On the other hand, the software itself functioned smoothly day to day, and I appreciated the automatic updates that kept things current without me having to manually intervene. The invoicing and payment processes were straightforward and well-documented, so there was minimal hassle there. I am unsure if I would choose WFHI again primarily because of the inconsistent support experience, though I found the software features solid overall. I suppose if those support gaps were addressed, it could be an easy yes for me next time.