Would I use it again? It’s a mixed bag
Having switched from other similar software, I found that this system has both advantages and drawbacks compared to what I’ve used before. The telephonic support was professional and available when I needed it, which was an improvement. However, waiting time could sometimes be long, which has been an issue in earlier systems too, so not much changed there. The calling tools and dialer worked reliably overall and integrated decently with my existing workflow. On the downside, automatic updates were sometimes intrusive, disrupting periods when I was actively working on tasks, which was frustrating. The database feature was useful but not quite as flexible as I hoped, so it limited some of my usual ways of organizing information. The invoicing and payment flow was straightforward, which I appreciated. On balance, I feel somewhat neutral about the experience; there are clear positives like better support but also negatives such as the occasional update interruptions. Given that, I might consider using the software again after some adjustments or updates, but I’m not convinced to rely on it fully just yet. It depends on how the minor issues evolve over time and whether they address some of these usability concerns.