Would I try the support again? haan aur nahi dono
Main bataungi ki communication aur support experience dono mila jhula raha. Pehle toh mujhe lagta tha ki support se baat karte waqt baar baar wahi information deni padegi, jo thoda annoying tha. Kabhi kabhi mujhe wait karna pada jab support agent available nahi tha, is wajah se mera kaam thoda ruk gaya. Lekin jo positive baat hai wo yeh ki jab sambandhit team tak mera sawaal pohoncha toh unhone accha response diya, aur issues ko samjhane mein madad kari. Training ke dauraan jo onboarding process tha, wo thoda clear hua jab maine baar-baar queries puchhi. Automatic updates ne bhi software ko fresh banaya lekin kabhi updates delay se aaye. Billing aur payment process thoda tangled laga initially, par invoice milte hi sab clear ho gaya. Overall, main phir se yeh process use karungi, par shayad ek dum immediate resolution ki expectations nahi rakhungi. Phone support convenient tha par repetition aur wait time improve karne ki zarurat hai. Toh haan, dobara try karne ki soch toh hai, par kuch changes hona chahiye.