Would I try the sales steps again? Yes, with some caveats
Looking back at the pre-purchase process, I found the flow generally okay but with room for improvement. The steps to understand the software’s features and services were mostly in a logical order. However, it felt like some parts of the training and information about the calling tools and database weren’t as clearly grouped as they could have been, which left me doing a bit of jumping back and forth. The sign-up and invoicing stages were straightforward, which I appreciated. Payment handling was smooth and did not cause issues. My impression is that the process makes sense overall but could be more streamlined to avoid having to revisit certain details multiple times. Despite this, I would go through it again since the software and support seem solid. The only reservation is that the explanations could be better aligned to follow the user’s natural workflow steps. So if I were to do the sales and pre-purchase steps again, I think it would be a positive experience, but I might be a bit more prepared to fill in some gaps myself.