Would I try support again? Maybe, but not eagerly
I found the support team’s responsiveness to be disappointing overall. When I reached out for help during the onboarding phase, responses were delayed, and sometimes I had to follow up more than once to get a basic answer. On the positive side, when they did answer, the people were polite and tried to be helpful, which I appreciated. However, the lack of timely communication made the experience frustrating. I wasn’t sure if I could rely on the support to resolve issues quickly, which is important when learning new software like WFHI's. Also, telephonic support was available but often had long wait times, and getting priority support seemed hit or miss. Despite these drawbacks, the initial sign-up and payment process was straightforward, and the system updates arrived without disruption, which was good. Honestly, I’m on the fence about purchasing again, as the software itself is decent, but support could be much better. I’d maybe try it again only if the support responsiveness improved significantly.