Would I try it again? I'm not so sure
I signed up hoping the support lines would match my working hours better, but that was a real letdown. Their telephonic support felt rigid, and though I appreciate their priority assistance concept, in practice, it rarely aligned with when I actually needed help. Working atypical hours means I often found myself unable to reach anyone when issues came up, which was frustrating. The onboarding process was straightforward enough, with clear instructions and training sessions, but whenever I hit snags while using the dialer or database features, I couldn't get timely assistance. Despite this, the software itself consistently updated automatically without error, which I found reassuring. The invoicing and payment process was smooth, and I never had confusion about those, which I’ll give credit for. However, the mismatch between my schedule and the available support windows made this experience more challenging than I expected. Given this, I'm hesitant to sign up for WFHI’s services again unless I see improvements in their support timing to fit my needs. It was fine setting up the calling tools, but recurring problems without proper help overshadowed that benefit. While the training helped me get the basics down, the lack of accessible assistance complexified daily use.