Would I Try Again with Their Support? Not Sure I Would
Honestly, when things started going wrong with the software, I found the support experience a bit all over the place. I'd call and sometimes get good explanations, but other times it felt like they barely understood what I was describing. The dialer and the database features caused trouble that didn't get fixed quickly, and the automatic updates sometimes seemed to make things worse rather than better. The training was okay, but when I needed help beyond that, the telephonic support seemed slow to respond and inconsistent. The sign-up and payment parts were smooth at least, but overall, I'm hesitant to come back for more because of how things were handled when issues arose. The one thing I will say is the initial setup instructions were clear, which made me willing to give it a shot at first. But after the problems piled up and communication wavered, I'm not convinced it's worth repeating the process soon.