Would I seek support again? Maybe, but not sure yet
Using the telephonic support was generally positive, although I’m not certain if I’d reach out in the future unless something tricky pops up. They were helpful when I called, walking me through the dialing tool setup and clarifying the billing questions I had. However, a couple of times I felt I was a bit rushed off the phone or that the assistant didn’t have all the immediate answers. The updates roll out automatically, which is convenient, so I didn’t need to bother support for that at all. Payment and invoicing procedures seemed clear enough from the start, so little need for follow-up there. Still, I’m kind of on the fence about the support’s thoroughness. Maybe next time I might try a different approach first, like the tutorial videos, before calling. It’s not that their help wasn’t good, just that I’m not fully convinced it’s the fastest way to get answers. So yes, I’d probably use the support again if necessary, but I might be a bit cautious about it.