Would I repeat this sales process? Honestly, not really
My entire pre-purchase experience involved quite a bit of repetition and waiting that I did not expect. From the initial inquiry, I was bounced through several calls where the same information needed to be repeated multiple times, which was frustrating. Each time I thought I was moving forward, there was a delay and more forms to fill, and it felt like the process could have been streamlined far more efficiently. The waiting time between each checkpoint was longer than I had anticipated, and there was little update communication during these periods. While I do acknowledge that the software offering itself seems comprehensive, the repeated back and forth made me question whether engaging with the sales cycle was worth the time. If I were to do this again, I would probably try to clarify all details upfront to avoid such delays. On balance, the process did end with me signing up, but it is not an experience I would choose to repeat lightly, given the inefficiencies and wait involved during pre-purchase phases.