Would I repeat the sign-up process? Maybe
I must say my initial experience with the sales and pre-purchase interactions was mixed. On one hand, the staff tried to be helpful and provide timely responses wherever possible. On the other, there were delays and some repetition in answering even basic questions, which made the process feel somewhat tedious. I was hoping for a smoother onboarding process before purchasing the software and training package, but instead found myself clarifying points multiple times over days. The waiting times on calls also contributed to that experience; it tested my patience especially on days when I was pressed for time. That said, once I finally moved past the sales phase to actual use of the software, I found certain features quite straightforward and intuitive for setting up workflows remotely. So I would say the pre-sale phase did not impress me much, but the software itself met some of my expectations. Given all this, I am unsure if I would want to undergo the same sequence again should the need arise. Though the software and training are adequate overall, the lead-up experience does influence impressions considerably, especially for those not familiar with these platforms. Hopefully this feedback will help improve the process for future customers, so they do not feel the need to follow up repeatedly or wait unnecessarily for clear answers. For now, I am cautiously neutral about the entire package, balancing positive aspects against the more frustrating ones.